Shipping & Refund Policy

Shipping Policy

Our standard delivery charge is £3.75 (incl. VAT) to anywhere in the UK, excluding Northern Ireland, Channel Islands, Scottish islands and the Isle of Man, for maximum weight of 500gm. Packages weighing from 501gm to 1000gm will be charged £4.95. For next day delivery, the customer will be charged £7.95 for weight up to 500gm. Weight more than 500gm will be charged £14.95. We are committed to offering excellent value and customer service to our customers, including free UK standard delivery (via Royal Mail) with any online order worth £20 or more. We strive to get your package to you as quickly as possible, but please allow up to 7 to 14 days for delivery. Should you require expedited delivery service for an additional fee, please contact our Customer Service team on 0208 099 5157 or customercare@skylinewellness.co.uk Please note that restrictions may apply in many territories. It is your responsibility to check with the authorities in your country before placing orders for products, if you are unsure as to their status. We are not liable for orders that face any customs issues. In case the order is returned to us by customs, a refund will be issued, deducting any postage charges. In case the order is destroyed by customs, we are not liable to issue a refund/replacement

Return and Refund Policy

We appreciate the trust and loyalty that you have shown in us by doing business with Skyline Wellness and we are committed to offer the best service and satisfaction from our end. We pride ourselves in offering you the finest health and wellness products. In the event of return or exchange of your product, please refer to the important information as given below. If you are not completely satisfied with your order, you may return it within 30 days of purchase, for a refund. Send the items back to us at the address listed on the packing slip/dispatch note you received with your order. You must return the product to us unused and in good condition. Postage and packing fees are non-refundable. If an item(s) is being returned for an exchange, the cost of returning the item to us is the responsibility of the customer. If the item(s) is faulty due to an error on our part, we will give you the FREEPOST address to return the item(s) to us. To return your goods,

In the event of returning a product, please call the Customer Service Team on 0208 099 5157 (Monday to Friday between 9am and 6pm) or email customercare@skylinewellness.co.uk for instructions on returning the parcel. We recommend all returns be sent via recorded delivery. We must receive the parcel that you have sent for the refund to be processed. If we have not received the returned order, we are not liable for any refund. As soon as we receive the returned unopened item(s), we will refund the relevant purchase price for that item. We will usually refund any money received from you for the Products using the same method originally used by you to pay for the Products. The amount we will refund to you will be the product value, minus any discount, which has been divided proportionately across the total value of your original order. Delivery charges are non-refundable. We will usually process the refund due to you as soon as possible and, in any event; within 30 days of the day we received your cancellation or the day we confirmed to you via letter or e-mail that you were entitled to a refund of the price of the Products. In an event where we send you Products in exchange, or as a replacement, for Products, for whatever reason, then we recognizes that you will incur an additional Delivery charge to have such exchange or replacement Products sent to you. As a gesture of goodwill we will meet your costs of standard delivery and so will pay on your behalf the additional Delivery charge made to you by Royal Mail or any other delivery company, even though we are not obliged to do so. Offers on our website may differ from our other promotions.